Replace your simcard before 1 July 2024

KPN moves with the times. So we can make sure everyone’s calls and internet are fast, safe and stable. Including yours. That’s why we shut down our 3G network. And why we’re shutting down our 2G network as well. To make room to improve 4G and 5G!

In preparation, we’re changing a few network settings on 1 July 2024. Because of this necessary change, your old simcard will no longer work. In the months of April, May and June 2024, these simcards are being disabled in phases.

Check your simcardDid you receive a letter, e-mail or sms? Or did we call you about replacing your simcard? Order a new simcard soon. So you’ll keep your number and can continue to call, text and browse.

Order a free new simcard

Here’s what you can expect

1. Order the simcard for free

Replace your simcard at a press of a button. Completely free of charge.

Ordered? Check if you can use 4G calling on your device.*

Order a simcard and check your device

2. Get your simcard in the mail

The simcard fits in your mailbox. So you don’t have to stay home.

Generally, you’ve got it in about 2 days.

3. Activate your simcard

Your simcard comes with clear instructions on activating it. You’ll get an e-mail with an activation code. Activated? Put your simcard in your device. The 3-in-1 simcard always fits!

Tip: saved your contacts to your simcard? Copy ‘em to your device first. Check out our toestelhulp to learn how.

*) We’re doing our best to list all 4G/5G devices. Can’t find yours on the list? And aren’t sure if you can use our 4G and 5G network for calls? Ask the seller or manufacturer of your device.

We’re also happy to help you in our store

Need help with your simcard? Visit 1 of our stores.

Find a store near you
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Extra benefits with your new simcard

Mobiel bellen via wifi

Make calls over wifi

KPN has a coverage of 99%. So you’ve always got reception. But your reception can be less strong in some buildings. Modern buildings with steel, concrete and double glazing, for example.

Bad reception indoors? Check if your device can make calls over wifi. Your phone will switch to the building’s wifi connection. And you’ll always have the best call quality.

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Better quality

4G calling is available for more and more devices. It’s also known as Voice over LTe (VoLTE). With 4G calling, you’ll have better reception, your conversations will sound much more clear and it takes less time to start a conversation. So your connection is much faster and more stable during the call.

Frequently asked questions about replacing your simcard

All outdated simcards have to be replaced before 1 July 2024. We are going to disable old simcards in phases in the months of April, May and July.

Yes. You’ll keep the same number and your subscription won’t change. You’ll pay the same amount, too.

That depends on where you stored your phone numbers (contacts).

Are they on your device? Then you don't have to do anything.Did you save the phone number on your simcard? Transfer them from the simcard to you device first. Before you activate your new simcard.Need help copying your phone numbers? Check out our toestelhulp.Aren't sure where you saved your phone numbers? Also go through our toestelhulp, just in case.

No. Nothing will happen to your WhatsApp and voicemail messages. Your texts will also be saved as long as you save them to your device.

We’ll transfer it to your new simcard. So you won’t lose your credit.

Order a prepaid simcard

Yes, you’ll need a new simcard as well. Your call quality will improve. And because we’re switching off the 2G network, you won’t be able to call or browse anymore. You can do that with a different simcard.

My device isn’t suitable for 4G. How do I come by a new device? Or you can renew with a new phone. We're also happy to help you further in a KPN store.

And do you want to know more about how to get ready for 4G?

Prepare for 4G
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