The best Dutch mobile and internet provider
Largest provider
We're the largest Dutch provider. Enjoy the ease of having your cellphone and home internet under 1 roof.
Our own networks
We own our fiber, DSL and cellular networks. And we're market leader in fast, reliable and sustainable connections.
Our products and services
Frequently asked questions
Need help? We're happy to assist
Want to read our website in another language? Your browser's translation feature should make things a little easier.
- In Google Chrome or Mozilla Firefox, go to the 3 dots in the top right. There's a translate feature available there.
- Microsoft Edge will detect the website is in a different language and ask if you want it translated. Need help? Check out the
What KPN products and services are available in English?
At the moment, you can use these apps in English:
MijnKPN app
Manage your subscription, find your bills and do much more in 1 app.
KPN TV+
If you have tv in your home subscription, you can download the KPN TV+ app on your device.
KPN Veilig virusscanner
KPN Veilig uses antivirus software to protect all of your device.
KPN Voicemail
With the KPN Voicemail app, you can easily listen to, save or delete your messages.
We provide the majority of our communication digitally. If a service like Google Translate doesn't make things clear enough, our customer service agents are more than happy to help you.
How do I pay my KPN bill?
You pay your KPN bills using direct debit ({{ automatische incasso | locale('nl') }}). The money is collected from your bank account each month automatically. You don't have to do anything.
Want to check out the details of your bill? View and download your invoices in MijnKPN. Click the button below and log in with your KPN ID. You'll see them all right away.
What do I do if I can't pay my bill?
Don't worry: if the 1st collection fails, we'll try to collect it a 2nd time automatically. You don't have to do anything.
Did the 2nd attempt fail? Pay using iDEAL. It's the fastest and safest way. Here's how:
- Received a link in your reminder? Use it to pay immediately.
- Got a payment code?
Pay your unpaid invoice - Settle your unpaid bills right away in MijnKPN. Unpaid invoices are marked with an 'X'. Unpaid invoices are marked with an 'X'.
Manage your invoices in MijnKPN
Can't use iDEAL? Use internet banking. This can take 5 working days to process. You'll need your customer number: the 'klantnummer' on your invoice. Make sure to note only your customer number in the description field of your transfer. And choose the correct IBAN:
- Internet, TV, Alles-in-1: NL41 INGB 0000 4675 98, in the name of KPN B.V.
- Thuisbellen: NL59 INGB 0001 1480 20, in the name of KPN B.V.
- Mobile: NL83 INGB 0000 3244 12, in the name of KPN B.V.
How do I end my contract?
We'd be sad to see you go. Make sure to check how this will affect your KPN Combivoordeel benefits first. Still sure you want to go? Contact our customer service. Only the account holder can end or change contracts. Also make sure to have your postal code, house number, and the final 4 digits of your IBAN on hand.
Manage account of a deceased loved one
Losing a loved one is never easy. We want to help you manage their subscription as quickly and easily as possible, so you can attend to other matters. Please
How do I return KPN equipment?
Ended your contract? You'll get a box to return the equipment. Depending on the services you used, you'll generally return your modem (Experia Box or KPN Box), KPN TV boxes and all cables and accessories that belong to those.
Here's how you return it, free of charge:
- Collect everything you have to send back
- Put it in the box, tape it shut and put the sticker on the outside
- Hand the box off at
Want to use your own box? All good, as long as everything fits. Follow the same steps as above. Just write this address on the box:
KPNAntwoordnummer 101192400 VB Alphen aan den Rijn
How do I install my modem?
We've got a couple of manuals for you.
Do you have fiber (glasvezel)?
Are you on a DSL (koper) connection?
Didn't find an answer?
Chat with Dot to schedule a call.
Safe, inclusive and sustainable connections
What #BeterInternet means to us
Connecting you to the world is a responsibility we don't take lightly. We don't just provide you with fast and reliable networks and services. We take our role in society seriously. Read more about how we create #BeterInternet for everyone.
