Welcome to KPN

KPN is the network of the Netherlands. We offer a better network with better possibilities. Most of our website is in Dutch, but you can find general information about our services in English on this page.

Create your perfect combination

Choose a combination that suits your lifestyle. Always easily customizable.



KPN for Home

  • Choose your own internet speed and on how many TVs you want to watch
  • Add any entertainment options you want
  • Prefer not to have TV? Don't need a landline? No problem! Your combination is up to you.

Subscription with a phone

  • Always pick 1 of the newest phones
  • Buy your phone in 1 go or pay a fixed fee a month

Sim Only

  • If your phone still works or if you want to buy your own
  • Choose the number of MBs and minutes you want
  • You can adjust your subscription monthly

Home and Mobile

  • If you want to switch to KPN in 1 go
  • 5.- discount on entertainment options like ESPN, Pluspakket, Spotify, Film1, or Disney+
  • Monthly discount on your Mobile subscription

MijnKPN: your online environment

Easily customize your Home and Mobile subscriptions in MijnKPN. With MijnKPN, you have access to your services at all times, wherever you are. Check your data usage, invoices, personal details, service disruptions, and make alterations to your subscription on the go. And an added bonus: the app is fully available in English!

Any questions? Our customer service team is ready to help you.

Google Translate

Read our website in your language

Do you want to read our website in English or in another language? Google Translate is your friend! It might not always be completely accurate, but it'll definitely make things a little easier.

1. Go to Google Translate.

2. Type www.kpn.com in the text box.

3. Choose your language.

4. Go to the right side, click on the URL, and click on Translate.

5. You're good to go!

Frequently Asked Questions

You pay your KPN bills using direct debit (automatische incasso), so the money is automatically deducted from your bank account each month. You don't have to do anything.

You can easily view and download your bills in MijnKPN. Go to MijnKPN, log in with your KPN account, and find them under "View last invoices" (or "Laatste facturen").

A transaction can fail for different reasons. If your bank details aren't correct, for example. Or if there wasn't enough money in your account. If that happens, there are a few ways you can pay the unpaid amount.

1. MijnKPN app: The fastest way to pay. Open the app and you'll see a notification about unpaid bills. Click on it to pay. Or click here and take care of it straightaway.

2. SMS, e-mail or letter: If the transaction fails, you'll get a text, e-mail, or letter to pay the outstanding amount. The text and e-mail contain an iDEAL link to pay immediately with online banking. The link will stop working after 5 days.

3. On our website: Did you receive a payment code? Use it to pay on our website. Is your connection blocked because of unpaid bills? Don't worry: your connection will usually be active within 2 hours after we've processed your payment.

4. Internet banking: Can't pay with iDEAL? Manually pay using online banking. It can take up to 5 working days to process your payment. When you transfer the amount, write only your customer number in the description. And choose the correct IBAN for your service:

    • Internet, TV, Alles-in-1: NL41 INGB 0000 4675 98, in the name of KPN B.V.
    • Thuisbellen: NL59 INGB 0001 1480 20, in the name of KPN B.V.
    • Mobile: NL83 INGB 0000 3244 12, in the name of KPN B.V.

5. Deferment or payment plan: Unable to pay your bill right now? You may be able to ask for a deferment or payment plan. Contact our customer service to learn more.

We'd be sad to see you go. Before you terminate your contract with us, make sure to check how this will affect your KPN Combivoordeel benefits.

If you have made up your mind and want to end your contract, please contact our customer service. Make sure to have your postal code, house number, and the final 4 digits of your IBAN on hand.

Note: Only the account holder may end and make changes to contracts.

Manage account of a deceased loved one

Losing a loved one is never easy. We want to help you manage their subscription as quickly and easily as possible, so you can attend to other matters. Please call our Next-of-Kin Service Desk for assistance. They'll answer any questions you may have.

If you have ended your entire contract, we'll send you a box to return the equipment you loaned from us. The box comes with an address sticker. Put everything you need to send back into the box, put the sticker on the box, and hand it off at a PostNL point. Completely free of charge.

Don't want to wait for the return box? You can return everything for free at a PostNL point using your own box. Put everything inside it and clearly write this address on the box:

KPN
Antwoordnummer 10119
2400 VB Alphen aan den Rijn

What exactly you have to send back depends on your the services you used:

  • Internet, TV, landline: Modem (Experia Box or FRITZ!Box), TV box(es), power adapters
  • Digitenne: Digitenne TV box, Digitenne antenna, power adapters

You're also welcome to return any KPN connection materials, cables, or accessories you no longer need.

Modem (Experia Box) manual V10A Fibre optic

Modem (Experia Box) manual V10 Fibre optic

Modem (Experia Box) manual V10A Copper

Modem (Experia Box) manual V10 Copper

Want to contact our customer service?

We're here to help you with your questions.

I'm calling from within the Netherlands I'm calling from abroad