Welcome to KPN

Payment: automatic and manual

Every month, we will publish your invoice in MijnKPN. Find it by logging in with your KPN ID, clicking ‘Facturen’, selecting the invoice, and clicking ‘Bekijk’. The specification of your costs can be found here.

KPN uses direct debit to collect your subscription fees. This will automatically be deducted from your bank account every month. Sometimes, however, the transaction might fail. This might be due to, for instance, incorrect bank account details, a deficit, or a manual reversal of payment. If this is the case, you have several options to pay your outstanding bill or bills.

1.      SMS, e-mail or letter: If the direct debit transaction fails, you will receive a text, e-mail, or letter with which you can manually pay the outstanding amount. The text and e-mail contain an iDEAL link for you to pay directly using online banking. The iDEAL links in the text and e-mail will become invalid after 5 days.

2.      Internet banking: If you are unable to pay with iDEAL, it is also possible to use internet banking. As this is a manual payment, processing might take up to 5 working days. It is important to always only note down your customer number in the description field, and choose the correct IBAN:

Internet, TV, Alles-in-1: NL41 INGB 0000 4675 98, in the name of KPN B.V.

‘Thuisbellen’: NL59 INGB 0001 1480 20, in the name of KPN B.V.

Mobiel: NL83 INGB 0000 3244 12, in the name of KPN B.V.

3.      MijnKPN app: If you have an outstanding bill for your fixed services, you can pay in the MijnKPN app. If you log in, a notification will pop up. Click the notification and pay via iDEAL straightaway.

4.      Ik-betaal-nu: If your connection has been blocked as a result of unpaid bills, you can pay immediately by filling out the relevant details on this link and paying the outstanding amount. In most cases, your connection will be activated within 2 hours.

5.      Payment plan: If you are unable to pay your bill, it may be possible to ask for a payment extension or payment plan. Please contact our customer service representatives to discuss the possibilities with you.

Do you want to terminate your contract with us? We would be sad to see you go, because we like having you as a customer. If you want to terminate your contract, make sure to check how this will affect your KPN Compleet benefits. If you have made up your mind, please let us know what we can do for you.

1.      Mobile: Leave the phone number on which we can reach you here, and click the blue [Bel me nu] button. We will call you immediately. Make sure to have your postal code, house number, cell phone number, and the final 4 digits of your IBAN on hand.

2.      Internet, TV, landline phone, Digitenne: Leave the phone number on which we can reach you here, and click the blue [Bel me nu] button. We will call you immediately. Make sure to have your postal code, house number, and the final 4 digits of your IBAN on hand.

Note: Only the account holder will be able to terminate and make changes to contracts.

If you want to end the contract of a deceased person, we offer our condolenses for your loss. We understand that losing someone is a difficult and often hectic time, therefore we would like to aleviate some of that burden. Please call 0800-0201 555 which will patch you through to the Next of Kin Servicedesk, they will offer any assistance you might need or answer any of your questions.

If you have terminated your entire contract, you will receive a box to return the equipment you loaned from us. The box comes with instructions and an address sticker that will be sent to the address known to us. Should you want to send it back without waiting for our instructions, you can use any box that fits the equipment, and send it to the following address for free:

KPN

Antwoordnummer 10119

2400 VB Alphen aan den Rijn

The items you will need to return will depends on the contract you have:

-        Internet, TV, landline phone : Experia Box (the modem), HD receiver, power adapters

-        Digitenne: Digitenne TV receiver and/or CAM module, Digitenne antenna, smartcard, power adapters

You may also include all other connection materials, cables, and other accessories you no longer need. Returning the equipment is free; you will not need to pay shipping costs. You can turn in the box at a post office or PostNL point. Find the one nearest to you on this website  by selecting “Postkantoor of Pakketpunt”, typing in your postal code, and clicking [Zoeken].