Who we are and what we do
In a world in which communication is ever more advanced, more accessible and faster, we aim to go on doing what we have been doing well for over 125 years: enabling contact, empowering people to connect with each other.
Our mission is to provide our millions of consumer and business customers with high quality communication products and services.
We deploy a multi-brand policy to meet the needs of different customer groups. This permits us to differentiate by price, product and service and allows the customer to select the brand and tariff that suits them best. In addition, we offer our business customers a wide range of ICT services, whether they are a locally based small or medium enterprise business or a multinational corporation operating across the globe.
Satisfied customers create the basis for profi table growth, which in turn allows us to create value for our shareholders. We believe that, with proud and motivated staff, we can achieve excellent quality and great customer satisfaction. Only then can we offer our customers the best products and services.
We are very aware of our responsibility to society. An optimally functioning and reliable ICT infrastructure is crucial for the effi cient running of a modern society: without the internet everything grinds to a halt. This places a major social responsibility on KPN. Security and privacy are top priorities. We also realize that we can use our technology to enable contact for those for whom contact is not, or no longer, a given.
We promote the New Way of Working, i.e. flexible working hours and location, and so elping our customers save time and money. We have made the New Way of Working KPN's standard approach to work, as much as possible, in the same way as we make unceasing efforts to save energy and to ensure its renewable sourcing.
Our core values
Personal, Simplicity, Trust
In our aim of being the best service provider, three core values are a common theme throughout the Group: personal, simplicity and trust.
We strive for a simple organization that contributes to an uncomplicated, easy-to-understand range of products and services and optimal service levels. Every employee having direct client contact is expected to be available, accessible and clear. We give our customers help that is personalized, dedicated and that creates trust. We do what we promise our customers. And through our socially responsible activities, we demonstrate our involvement in society.