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This is the online version of our Annual Report and Sustainability Report. The PDF of the audited reports and its content prevails over the online version.
Order a copy of the Annual Report or Sustainability Report (Dutch).
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Annual Report 2012
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Introduction
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Report by the Board of Management
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Report by the Supervisory Board
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Financial Statements
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Corporate Financial Statements
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Other Information
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Glossary of terms
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Sustainability Report
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Introduction
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Chapter 1 – Quality of Service
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Chapter 2 – Our Social Themes
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Chapter 3 - Our Employees and suppliers
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Chapter 4 – People Connected
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Appendices
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GRI-index
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2011: Annual Report and Form 20F
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2011: Summary Annual Report (Dutch)
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2010: Annual Report and Form 20F
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2010: Annual Review (Dutch)
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2009: Annual Report and Form 20F
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2009: Annual Review (Dutch)
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2008: Annual Report and Form 20F
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2008: Annual Review (Dutch)
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2007: Annual Report and Form 20F
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2007: Annual Review (Dutch)
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2006: Annual Report and Form 20F
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2006: Annual Review
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2005: Annual Report and Form 20F
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2005: Annual Review (Dutch)
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2004: Annual Report and Form 20F
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2004: Annual Review (Dutch)