Our relationships

The battle for the customer's favour is fierce. The customer is continuously barraged with new developments and competition is strong. We know that you can only win the customer's heart by working in an even more customer-focused way and understanding exactly what the customer wants.

In 2008, KPN intends to reinforce its position as a socially responsible company. KPN is listed in the FTSE4Good Index, one of the world's key
barometers for corporate social responsibility. In the longer term, KPN wants to occupy a leading CSR position among the AEX stocks and the European telecommunications operators.

KPN continues to adapt to changing markets and has confidently placed growth back at the top of its agenda for the coming years. The dynamics in the telecommunications world and ICT mean KPN is undergoing radical processes of transformation. This constantly confronts our employees with changes. KPN is working on a new relationship with its employees, one that will give them greater responsibility for their own roles and positions.