This is KPN

KPN profile

KPN is the leading telecommunications and ICT service provider in The Netherlands, offering wireline and wireless telephony, internet and TV to consumers, end-to-end telecommunications and ICT services to business customers. KPN’s subsidiary Getronics operates a global ICT services company with a market-leading position in the Benelux, offering end-to-end solutions in infrastructure and network-related IT. In Germany and Belgium, KPN pursues a multi-brand strategy in its mobile operations and holds number three market positions through E-Plus and BASE. KPN provides wholesale network services to third parties and operates an efficiënt IP-based infrastructure with global scale in international wholesale through iBasis.

Large portfolio
KPN markets a big portfolio of quality products. Separate brands serve different target groups. Consumers in the Netherlands can choose from KPN (fixed and mobile telephony for families), Hi (mobile telephony for young people), Telfort (no-frills mobile telephony and Internet) and XS4ALL (the innovating Internet provider). The Netherlands, Germany and Belgium have the mobile telephone services of Simyo (competitively priced SIM card) and Ay Yildiz (focused on the Turkish community). BASE and E-Plus are the third mobile telephony brands in Belgium and Germany, respectively. For all their service requirements, the Dutch and international business community can rely on the KPN, Getronics, XS4ALL, Gemnet, Newtel and CSS brands. I-Basis is one of the world's largest carriers of international voice traffic.

At December 31st, 2009, KPN served over 41.2 million customers, of which 33.4 million were in wireless services, 4.7 million in wireline voice, 2.5 million in broadband Internet and 1 million in TV. With 20,755 FTEs in the Netherlands (33,148 FTEs for the whole group), KPN reported full-year revenues of EUR 13.5bn and an EBITDA of EUR 5.2bn in 2009.

KPN’s core values: simplicity, personal and trust

Simplicity, personal and trust are KPN's three core values. We expect all employees to understand these values and act accordingly.

Simplicity
KPN offers customers a clear and simple range of offerings characterized by optimum service. To do this we have a uniformly arranged organization that is fast and flexible, and a workforce with a passion for customers. Internally, we make a distinction between the Consumer Market, Business Market, Wholesale and Mobile International, but externally we form a single KPN. Everybody works together to achieve shared goals.

Personal
To underscore our company’s personal nature, it is essential for every employee to be reachable, accessible, honest, open and clear in dealings with our business relations. We devote a lot of time and effort to cultivating energy, empathy and social commitment.

Trust
Our ambition is to grow. To fulfill that ambition we must be the best in a competitive market. Among other things we must do ordinary things extraordinarily well and make sure our services work. The result is satisfied customers who trust our company.