Code of Ethics

KPN is conscious of its social and ethical responsibility and wants its working procedures throughout the enterprise to be strictly in accordance with the law and with social and ethical standards. Consequently, we work with a Code of Ethics that is based on our core values: personal, simplicity and trust. All stakeholders (customers, shareholders, employees, business associates, competitors, environmental organizations, international partners and society in general) can call KPN to account. The Code of Ethics was introduced in 2000. In 2004 KPN rewrote it because of changes in the business and organization.

Complementary to the Code of Ethics KPN has several separate codes that give concrete rules of conduct for specific areas. The separate codes further implement statutory regulations, for example in the area of competition and insider trading. Other separate codes concern integrity (ancillary positions and gifts from business contacts), safety and security (including information security). Besides the rules in the separate codes KPN has introduced three general guidelines: the whistleblower policy, the fraud policy and the protocol on integrity investigations.

KPN actively encourages its employees to report non-compliance or suspected non-compliance with the Code of Ethics or one of the subsidiary codes. Employees can report non-compliance to the Internal Security department helpdesk and can get information there about the principles underlying the codes. If a code violation is reported, KPN’s Security department will conduct a strictly confidential investigation.