Mission

Communication is becoming increasingly important in today’s society. It is KPN’s mission to enable all our customers – whether they’re using our consumer products or our business (ICT) solutions – to enrich their work and leisure time with our range of communication services.

We enable communication anytime, anywhere by giving our customers the ability to access information and entertainment on any communication device, be it a (mobile) phone, a computer, a PDA or a television set.

Our customers trust us to do this with the eye for quality and reliability that they have come to expect from us. To best serve our retail customers we let them choose from a range of brands that suit different needs and customer groups. Whether premium quality, value-for-money, or transparent price plans are desired, our local brands can offer tailored propositions. For our business clients we provide a diversified portfolio to suit the differing ICT needs of companies ranging from small enterprises to global multinationals.

We believe that satisfied customers are the foundation for profitable growth and, as a result, create value for our shareholders. Equally, we believe that our commitment to quality and customer satisfaction can be realized only if our employees are proud to be KPN employees and are motivated to provide the best possible products and services.

We are conscious of our responsibilities to the wider community; it is our policy to use our knowledge and technology to contribute to the well-being of all our stakeholders. We do this by enabling people to stay in touch, with extra attention to those who are hindered by sickness, age or cultural differences. We are also actively taking steps to limit our impact on the environment as a whole.