Facts

Financial results

2008 2009 2010 2011
Revenues* € 14.6 € 13.5 € 13.4 € 13.2
EBITDA* € 5.05 € 5.2 € 5.48 € 5.1
Free cash flow* € 2.6 € 2.4 € 2.43 € 2.45
Investments* € 1.92 € 1.77 € 1.81 € 2.05
Shareholder return* € 2.1 € 1.9 € 2.15 € 2.2
Dividend per share (in euro) € 0.6 € 0.69 € 0.80 € 0.85
Earnings per share (in euro) € 0.77 € 1.33 € 1.15 € 1.06

* in billions of euro

Countries and brands

KPN operates across the following countries through telecom companies that market various brands.

Principal office Brands Activities
Netherlands The Hague KPN Fixed and Mobile services/Internet/tv
Hi Mobile services
Telfort Mobile services/Internet
Simyo Mobile services
XS4ALL Internet/Fixed services
Ortel Mobile Mobile services
+ number of MVNO's, e.g. HEMA, AH
Belgium Brussels BASE Mobile and Fixed services
Simyo Mobile services
Ay Yildiz Mobile services
Ortel Mobile Mobile services
+ number of MVNO's, e.g. Aldi/Medion
Germany Düsseldorf E-Plus Mobile services
BASE Mobile services
Simyo Mobile services
Ay Yildiz Mobile services
Ortel Mobile Mobile services
+ number of MVNO's, e.g. Aldi/Medion, blau
France The Hague Ortel Mobile Mobile services
Spain Madrid Simyo Mobile services
International Getronics ICT services, Workspace management
iBasis International Voice Traffic
KPN International International Connectivity Services

Customer figures*

Wireline customers 4.0 million
Mobile customers 36.6 million
Internet customers 2.5 million
Television customers 1.4 million

* Figures at December 31, 2011

Market shares*

The Netherlands Fixed telefonie >45%
Mobile telefonie ~45%
Broadband 40%
Mobile international E-Plus 15.9%
BASE ~19%


* Figures at December 31, 2011

Number of employees*

Total FTEs* 31.084

* Parent company inc. Getronics/iBasis at December 31, 2011