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Corporate Social Responsibility
KPN wants a Supply Chain that is demonstrably sustainable. We ensure this by buying from suppliers that meet our social and environmental criteria. We have set out our social and environmental requirements in our Supplier Code of Conduct. This Code is based on values laid down in the United Nations Charter and the core conventions of the International Labor Organization (ILO).
By concentrating initially on the suppliers at risk, we can monitor compliance more strictly. We can therefore also carry out external audits and encourage improvements in places where they are really needed. This means that we pay more attention to hardware suppliers from Asia than to Western European suppliers of services. Indeed, we consider the former category, which processes raw materials into our products, at greater risk of breaching social and environmental norms.
Sustainable Procurement Policy
Guiding principles
We only want to sell products and services that are brought about from start to finish with complete respect for mankind and the environment. Customers can rely on that, firstly because KPN is a top brand and secondly because we are transparent. KPN aims to be the best ICT service provider. The customer must then be able to have blind faith that our products and services have been produced in honorable manner.
Social
Our Supplier Code of Conduct – which is based on international standards – describes the purchasing requirements in terms of sustainability:
- All suppliers are presumed to comply with our General Conditions of Purchase of which the Supplier Code of Conduct is part. Indeed, KPN’s preference is for suppliers that go further than our Code of Conduct;
- Audits on the basis of self-audits via the e-tasc audit system; and.
- KPN can also carry out on-site audits. Risk analysis: focus on sectors where the risk of non-sustainable actions is great or unknown. We regard suppliers from these sectors as suppliers at risk. They are audited with extra attention.
Environmental
- The environmental aspects described in the Supplier Code of Conduct are elaborated in detail for each supplier (if applicable) and included in the contract; and
- The performance of suppliers in the defined areas is measured throughout the contract period. Adjustments are made if necessary.
Economic
- The financial position of suppliers is checked regularly; and
- KPN prefers not to do business with suppliers if KPN represents more than 75% of its total turnover.
Scope of policy
This policy applies to all suppliers of KPN and Getronics in the Netherlands. The policy has been sanctioned by the CPO and the KPN CSR steering committee. The Code of Conduct forms part of our General Conditions of Purchase. The policy administrator is Joost Peerdeman, Corporate Procurement Officer. The process owner is Marga Blom.
Focus on suppliers at risk
KPN requires suppliers at risk to sign the Supplier Code of Conduct. A supplier is a supplier at risk if production takes place in a ‘best cost country’, such as countries in Asia, Africa, Eastern Europe and South America.
In December 2009, an initial group of suppliers (57) were identified as suppliers at risk. They received the Supplier Code of Conduct in January 2010, with the express wish that they take part in the e-tasc audits. The list of suppliers at risk is updated in the Sustainable Procurement steering committee (chaired by the Corporate Procurement Officer).
If a supplier is unwilling to sign the Code of Conduct, the KPN buyer will liaise closely with the supplier about the steps to be taken.
- Meeting with the supplier about the reasons for not taking part;
- Discussion by the NL Board of KPN that is responsible for all KPN’s business in the Netherlands; and
- Scaling down business with the supplier.
The buyer liaises closely with the supplier about the steps to be taken.
Internal organization
The implementation of the Supplier Code of Conduct and E-tasc is the responsibility of the CPO. The CPO buyers concerned are informed and involved if necessary. The CPO category managers are responsible for the compliance of the suppliers in their procurement category.
Decisions relating to the Supplier Code of Conduct and E-tasc are taken by the management of the KPN Corporate Procurement Office (CPO). Escalation is possible via the CPO NL Board (including Joost Peerdeman, Eelco Blok and Baptiest Coopmans) and the KPN CSR steering committee (chaired by Baptiest Coopmans).
KPN Audit is consulted if required. This is needed if, for example, an alternative Code is to be evaluated.
