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Den Haag, 23-10-12

Highlights
• Mixed performance across the group
• Domestic businesses on track to reach 2012 market share targets
• Upgrades of mobile and fixed networks to provide highest quality of services
• 4,000-5,000 FTE reduction program on track to be completed end 2013
• Price competition in Germany offsetting growth from new propositions
• Continued strong profitable growth in Belgium
• Outlook confirmed

Message from the CEO, Eelco Blok

“Against an uncertain and challenging macro environment we have seen mixed performance across the group. We are on track in The Netherlands to reach our 2012 market share targets, where we continue to upgrade our mobile and fixed networks in The Netherlands to provide the highest quality of service. Commitment to our customers forms an integral part of our strategy, mainly illustrated by rising Net Promoter Scores. However, in Germany, competition on price has intensified in recent quarters which is leading to a slow-down in E-Plus’ top line growth. The growth from higher postpaid net adds is being offset by customers optimizing their tariffs. KPN Group Belgium performed strongly in 2012 year-to-date and has launched a number of initiatives to protect and enhance its market position.

At KPN, we are all focused to strengthen, simplify and grow our businesses and as such today confirm the outlook for the full-year 2012. At the same time we acknowledge that also in the coming period market conditions will remain challenging. We recognize that we are outside our self-imposed financial framework this quarter, and we expect that this situation could continue for the coming quarters. We will continue to strive for a balance between a prudent financial framework, investments in our business and shareholder remuneration.”

Press Release for download here: www.kpn.com/results.htm