KPN is the leading telecommunications and IT service provider in The Netherlands, offering wireline and wireless telephony, internet and TV to consumers. KPN offers business customers complete telecommunications and IT solutions. KPN IT Solutions (previously known as Getronics) offers global IT services and is the Benelux market leader in the area of infrastructure and network related IT solutions. In Germany and Belgium, KPN pursues a multi-brand strategy in its mobile operations and holds number three market positions through E-Plus and BASE. KPN provides wholesale network services to third parties and operates an efficiënt IP-based infrastructure with global scale in international wholesale through iBasis.
KPN markets a big portfolio of quality products. Separate brands serve different target groups. Consumers in the Netherlands can choose from KPN (fixed and mobile telephony for families), Hi (mobile telephony for young people), Telfort (no-frills mobile telephony and Internet) and XS4ALL (the innovating Internet provider). The Netherlands, Germany and Belgium have the mobile telephone services of Simyo (competitively priced SIM card) and Ay Yildiz (focused on the Turkish community). BASE and E-Plus are the third mobile telephony brands in Belgium and Germany, respectively. For all their service requirements, the Dutch and international business community can rely on the KPN, Getronics, XS4ALL, Gemnet, Newtel and CSS brands. I-Basis is one of the world's largest carriers of international voice traffic.
At December 31st, 2012, KPN served 45,1 million customers, of which 36.7 million were in wireless services, 3,9 million in wireline voice, 2.7 million in broadband Internet and 1.8 million in TV. With 17.491 FTEs in The Netherlands (26.156 FTEs for the whole group), KPN reported full-year revenues of EUR 12.7bn and an EBITDA of EUR 4,5 bn.
Personal, simplicity and trust are KPN's three core values. We expect all employees to understand these values and act accordingly.
To underscore our company’s personal nature, it is essential for every employee to be reachable, accessible, honest, open and clear in dealings with our business relations. We devote a lot of time and effort to cultivating energy, empathy and social commitment.
KPN offers customers a clear and simple range of offerings characterized by optimum service. To do this we have a uniformly arranged organization that is fast and flexible, and a workforce with a passion for customers. Internally, we make a distinction between the Consumer Market, Business Market, Corporate Market, Wholesale and Mobile International, but externally we form a single KPN. Everybody works together to achieve shared goals.
Our ambition is to grow. To fulfill that ambition we must be the best in a competitive market. Among other things we must do ordinary things extraordinarily well and make sure our services work. The result is satisfied customers who trust our company.